Privacy Policy

This policy explains how WestOak AI, LLC ("Lucca", "we") collects, uses and shares personal information, and the rights you have, including under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Personal information we collect

• Identifiers and contact details: name, email, shipping address, phone if you give it. Source: you, at checkout or in a form.
• Commercial information: what you ordered, order number, amounts, returns and warranty requests. Source: your orders.
• Payment information: handled by our payment provider. We receive only limited details such as card brand and last four digits. Source: our payment provider.
• Internet activity: pages viewed, device and browser type, IP address. Source: your browser, through necessary cookies, and through analytics and advertising cookies only if you allow them.
• Content you send: messages, reviews, photos, ambassador applications. Source: you.
• Inferences: we do not build profiles about you.

How we use it

• To take, ship and support your order, including returns and warranty claims.
• To answer your messages.
• To send order emails, and marketing emails only if you signed up.
• To keep the site secure and prevent fraud.
• To measure our advertising, only with your consent.
• To meet legal obligations such as tax records.

Who we share it with

We share personal information with service providers who work for us under contract and may only use it to provide their service:

• Payments: our payment processor.
• Shipping: carriers and our fulfillment service providers, to deliver your order.
• Email: our email delivery provider.
• Hosting and database: our website and database hosts.
• Analytics and advertising: Meta and TikTok pixels, only after you accept those cookies.

We may also disclose information if required by law, or as part of a sale or merger of our business.

We do not sell personal information

We do not sell personal information for money. If you accept advertising cookies, Meta and TikTok pixels may receive information about your visit, which California law can treat as "sharing" for cross-context behavioral advertising. You can opt out at any time on our Your Privacy Choices page, or by changing cookie settings. In the past 12 months we have not sold personal information, and have only shared internet activity with advertising partners where visitors consented.

Global Privacy Control

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sharing for that browser and do not load advertising pixels.

Your California rights

• Know: ask what personal information we have collected about you, the sources, purposes and who we disclosed it to.
• Delete: ask us to delete it, subject to legal exceptions such as tax records.
• Correct: ask us to fix inaccurate information.
• Opt out: of sale or sharing for cross-context behavioral advertising.
• Limit: the use of sensitive personal information. We do not collect sensitive personal information for inferring characteristics.
• Non-discrimination: we will not treat you differently for using these rights.

How to make a request

Use the request form on Your Privacy Choices or email [SUPPORT EMAIL]. We will confirm receipt within 10 business days and respond within 45 days. To verify your identity we will ask you to confirm the email address and an order number linked to your information. An authorized agent may make a request for you with your signed permission, and we may ask you to confirm your identity directly.

How long we keep it

Order records are kept for 7 years for tax and accounting. Messages and service requests are kept for 2 years. Newsletter sign-ups are kept until you unsubscribe. Review content is kept while it is published.

Security

We use access controls, encryption in transit and reputable providers. No system is perfectly secure, so we cannot guarantee absolute security.

Children

This site is not directed to children under 13 and we do not knowingly collect their information. We do not knowingly sell or share the personal information of anyone under 16.

Email marketing

We send marketing emails only if you sign up. Every marketing email has an unsubscribe link, and we honor requests within 10 business days. Order emails are sent regardless because they are needed for your purchase.

Changes

We will post updates here and change the "Last updated" date.

Contact

WestOak AI, LLC, [MAILING ADDRESS]. Email [SUPPORT EMAIL]. Phone [PHONE].