Shipping Policy

Where we ship

US addresses only for now, including APO/FPO where the carrier allows. Shipping is free.

Processing

Orders are packed within 1 to 2 business days. Business days are Monday to Friday, excluding US federal holidays.

Estimated delivery

• In stock in the US: 2 to 5 business days after it ships.
• Extended delivery: 7 to 15 business days. When a colorway is out of US stock, the product page, cart and confirmation email say so for that item before you pay.

These are estimates from the carrier, not guarantees.

Holiday cutoff

Order by Dec 15 for Christmas delivery. This applies to in-stock items only. Extended-delivery items are not covered by the holiday promise.

If we cannot ship on time

We follow the FTC Mail, Internet, or Telephone Order Merchandise Rule. If we cannot ship within the time we stated, or within 30 days if no time was stated, we will email you before that time passes with a new shipping date and the choice to cancel for a full, prompt refund. If you do not answer and the new date is 30 days or less after the original, we ship on the new date. Otherwise we cancel and refund you unless you tell us to wait.

Tracking

You get a tracking number by email when your order ships. You can also check status on Find my order.

Lost or stolen packages

If tracking shows delivered but you do not have it, check with neighbors and your building, then contact us within 7 days of the delivery date. We will open a claim with the carrier and, if it is not found, send a replacement or refund.

Incorrect addresses

Please check your address at checkout. If you spot a mistake, email us right away and we will fix it if the order has not shipped. If a package is returned to us because of an incorrect address, we will reship it once you confirm the right address.

Contact

[SUPPORT EMAIL], [PHONE]