Terms of Service

Please read these terms carefully. They include a binding arbitration agreement and a class action waiver in section 17 that affect your legal rights. You may opt out of arbitration within 30 days, as explained below.

1. Who we are

This website is operated by WestOak AI, LLC ("Lucca", "we", "us"), [MAILING ADDRESS]. Lucca is a brand of WestOak AI, LLC. You can reach us at [SUPPORT EMAIL] or [PHONE]. By using this site or placing an order you agree to these terms.

2. Eligibility

You must be at least 18 years old to buy from us, or have the consent and supervision of a parent or legal guardian who agrees to these terms.

3. Orders and acceptance

Your order is an offer to buy. We accept it when we ship it. We may cancel or refuse any order, including after you receive an order confirmation email, for example if an item is unavailable, if there is an error in price or description, if we suspect fraud, or if the order exceeds reasonable quantities. If we cancel after you paid, we refund you in full.

4. Pricing and typographical errors

Prices are in US dollars. We work to keep prices and descriptions accurate, but errors happen. If an item is listed at the wrong price, we may cancel orders placed at that price and will tell you. Sales tax is calculated at checkout where required.

5. Payment

Payments are processed by our payment provider. We do not store your full card details. You confirm that you are authorized to use the payment method you provide.

6. Title and risk of loss

Title to and risk of loss for products pass to you when we deliver them to the carrier. This does not reduce your rights under our Shipping Policy, including how we handle lost or damaged packages.

7. Product appearance

We photograph our watches as accurately as we can. Colors on screens vary, so the finish of the watch you receive may look slightly different.

8. Returns and warranty

Returns are covered by our Returns and Exchanges policy. Defects are covered by our written 12-Month Limited Warranty.

9. Intellectual property

The LUCCA name, logo, text, photos and design of this site belong to us or our licensors and are protected by law. You may not copy or reuse them without written permission.

10. Prohibited uses

You agree not to use the site to break the law, infringe anyone's rights, submit false information, interfere with the site's security or operation, scrape it with automated tools, or resell our products in a way that misrepresents them or us.

11. Reviews and user content

If you send us a review, photo, message or other content, you confirm it is your own, honest and lawful. You give us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, display and adapt it in connection with our business, with your first name or the display name you gave. We publish positive and negative reviews alike, and we may decline content that is unlawful, abusive, off-topic or contains personal information.

12. Third-party links

The site may link to other websites, such as carriers or social networks. We are not responsible for their content or practices.

13. Disclaimer of warranties

Except for our written 12-Month Limited Warranty and any rights you have that cannot be waived by law, the site and products are provided "as is" and "as available", and we disclaim all other warranties, express or implied, to the fullest extent permitted by law.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, and our total liability for any claim relating to the site or a product is limited to the amount you paid for that product. Some states do not allow these limitations, so they may not apply to you.

15. Indemnification

You agree to defend and indemnify WestOak AI, LLC against claims, losses and costs (including reasonable attorneys' fees) arising from your misuse of the site or your breach of these terms.

16. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of law rules, except where the Federal Arbitration Act applies.

17. Dispute resolution, arbitration and class action waiver

Talk to us first. Before starting a claim, email [SUPPORT EMAIL] with a description of the problem. We will try to resolve it within 30 days.

Binding individual arbitration. If we cannot resolve it, you and we agree that any dispute relating to these terms, the site or our products will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator may award the same individual relief a court could.

Class action waiver. You and we each waive the right to bring or take part in any class, collective or representative action. Claims may only be brought individually.

Small claims. Either of us may instead bring an individual claim in small claims court if it qualifies.

30-day opt-out. You may opt out of this arbitration agreement by emailing [SUPPORT EMAIL] within 30 days of first accepting these terms, with your name, the email used for your order and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these terms.

18. Changes to these terms

We may update these terms. The "Last updated" date shows the latest version. Changes apply to orders placed after they are posted.

19. Contact

WestOak AI, LLC, [MAILING ADDRESS]. Email [SUPPORT EMAIL]. Phone [PHONE].